Refund policy
Thank you for shopping with us! Our products are all made by hand and each one is completely unique. If for any reason you are not entirely satisfied with your purchase, we'd like to help.
To be eligible for a return and full refund (excluding shipping) the product must be:
- Purchased within the last 30 days
- Unused and in its original packaging
As a small business, we cannot cover the cost of return shipping. We appreciate you understanding. Please reach out to hello@burnquorum.com to initiate your return.
Damaged Products
If you receive a product that was damaged during shipping, please contact us within 7 days of receiving the package. Email us at hello@burnquorum.com with photos of the damaged item to begin the exchange process. Once you initiate the exchange, you can elect to have a replacement product sent or receive a refund.
